In this case, we have to charge you the additional shipping costs. GLS will inform you about the closest depot. You can pick up the package yourself at the GLS depot within 5 days. In this case, GLS offers 3 options:Īnother delivery day at the same delivery address If your neighbors decline the delivery, the package will be send to a GLS depot. When you are not at home at the date of delivery, GLS will try to deliver it to one of your neighbors. Please see the return policy for more informationĭo you like to read the details? Check out our detailed shipping conditions If you have an issue with the product, we offer a free exchange or repair service. You will receive a Track & Trace as soon as we have shipped your order and have enough time to reconsider your purchase with our 30-day return policy We ship our orders with our logistics partners GLS and DHL Our warehouse is located in The Netherlands.
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